These terms and conditions (the “Terms and Conditions”) govern the use of www.freshsheets.co (the “Site”). This Site is owned and operated by Fresh Sheets. This Site is a cleaning business website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT
CAREFULLY.

Intellectual Property
All content published and made available on our Site is the property of Fresh Sheets and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and
anything that contributes to the composition of our Site.

Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

– Violate the intellectual property rights of the Site owners or any third party to the Site; or

– Hack into the account of another user of the Site.

If we believe you are using our Site illegally or in a manner that violates these Terms and
Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Accounts
When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account,
including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if
you violate these Terms and Conditions.

Sale of Services
These Terms and Conditions govern the sale of services available on our Site.

The following services are available on our Site:

– Cleaning Services.

The services will be paid for in full upon the completion of the service.

These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate
as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to
verify receipt of any refund.

Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel your subscription, please follow these steps: You can opt out at anytime to cancel your subscription.

Payments
We accept the following payment methods on our Site:

– Credit Card; and

– Debit.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you
authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or
any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These
Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is
a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the
legislation will apply.

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third
party websites before using these sites.

Limitation of Liability
Fresh Sheets and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from
your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Fresh Sheets and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims,
losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the State of Victoria.

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Fresh Sheets are unable to resolve any dispute through informal discussion, then you and Fresh Sheets agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation
fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a
neutral party acceptable to both you and Fresh Sheets. The costs of any mediation or arbitration will be shared equally between you and Fresh Sheets.

Notwithstanding any other provision in these Terms and Conditions, you and Fresh Sheets agree that you both retain the right to bring an action in small claims court and to bring an action for
injunctive relief or intellectual property infringement.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be
removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or
post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(03) 7043 1328
help@freshsheets.co
15/345 Plummer Street, Port Melbourne, 3207

You can also contact us through the feedback form available on our Site.

Effective Date: 2nd day of May, 2023